FAQs
How does a regular clean differ to a deep clean?
Our deep and regular house cleaning packages use a detailed checklist to ensure every corner of your home is spotless. For deep cleaning, we go the extra mile, dedicating additional attention and effort to tackle the toughest challenges, leaving your surfaces sparkling.
If your home hasn't been cleaned in the past month or isn't regularly maintained, we require you to choose our Deep Clean option. If you didn’t initially select it, we may offer to add it upon arrival if needed. We prioritize transparency and customer satisfaction, so we always discuss any pricing changes with our clients before proceeding.
How long does it take?
We believe that cleaning your home shouldn’t be rushed. That’s why we don’t impose a timeline on our services. Our dedicated team follows a detailed checklist to ensure every task is completed to your satisfaction. We prioritize care and attention to detail, staying as long as needed to make your home truly sparkle and shine.
Do you have insurance?
Yes, we are fully insured and bonded.
Do I need to be there for the clean?
Not necessarily. We recognise that your time is valuable and you may not always be available to supervise our professional cleaning team. However, once you have provided clear instructions on how they can enter your home, you can trust us to take care of the rest.
Our clients often find it convenient to schedule house cleans on workdays when they are away from home. This arrangement not only allows them to focus on their responsibilities but also allows them to return to a clean and refreshed home.
Do I need to have my own equipment or products?
We supply our own products, including eco-friendly options, to ensure your home is professionally cleaned. However, if you prefer us to use your products or specific items, just let us know!
Can I request the same cleaner?
We understand the importance of consistency when it comes to your house cleans. That's why we make it absolutely possible to cater to your ongoing cleaning needs by sending out the same cleaner by default. If any situation we need to send a different cleaner, we will always notify you in advance so that you are well-informed and prepared for the change.
Can I customize my own clean?
At 37 Cleaning Services, we understand that not every customer needs a full house clean. That’s why we offer an hourly rate option, allowing you to choose the specific areas you'd like cleaned. Whether it’s windows, doors, the garage, driveways, or just a single room, we’re here to help. Simply specify your needs when filling out our form, and our professional team will ensure your cleaning requirements are met with precision and efficiency.
What happens if I'm not happy with the service?
At 37 Cleaning Services, we prioritize customer satisfaction. If you're not happy with any area we've cleaned, simply call us within 24 hours, and we'll return to reclean it at no extra cost! With our highly trained and thoroughly vetted cleaners, choosing 37 Cleaning Services is virtually risk-free!